Crystals by Darya – CVR 44751720
Last updated: 28.05.2025
Welcome to Crystals by Darya! These Terms & Conditions apply to all purchases made through our website or via direct communication (Instagram, email, or in person). By placing an order, you agree to the following terms:

1. Order Processing & Shipping

• Processing Time: Orders are processed within 1–2 business days.
• Shipping in Denmark: Sent via GLS (2–3 business days) – 40 DKK.
• International Shipping: Sent via PostNord (5–14 business days) – 50 DKK.
• Tracking: All orders include tracking information.

2. Custom Orders

• Creation Time: Custom jewellery takes 1–4 weeks, depending on complexity and material availability.
• Payment: Website orders - 100% upfront. Private/custom arrangements - 50% deposit required.
• Design Process: After placing a custom order, I will contact you within 1–2 business days to discuss your vision.
• Modifications: Can be requested before production begins.
• Returns: Custom orders are non-refundable.
• Repairs of a custom piece: Myfault - I cover return shipping and repair it free of charge. Accidental damage - You cover return shipping; I repair the wire wrapping or thread (stone replacement not included unless separately ordered).

3. Returns & Refunds

• Return Window: 30 days from delivery (in line with EU regulations).
• Eligibility: Only non-custom, unused items in original condition.
• Exclusions: No returns on custom-made items.
• Return Shipping: Paid by the customer unless the item is faulty.

4. Repairs & Damage
Repairable Issues: Wire wrapping or thread breakage.
Non-repairable: Broken stones (unless a new stone is purchased).
Responsibility:
  If the damage is due to a defect: I cover shipping and repair.
 If caused by misuse: You cover shipping; repair is still offered.

5. Payments- Accepted Methods:

• Website: Credit card via Stripe.
• Private orders: MobilePay to 53868.
• No cash or payment plans.

6. Business Information
Business Name: Crystals by Darya
CVR: 44751720
VAT: 25% VAT is included in all listed prices.
Business Type: Sole proprietorship registered in Denmark.

7. Packaging & Gifts

• Every order comes gift-wrapped with an intuitive wish card.
• Custom messages can be added upon request.

8. Contact
If you have any questions or concerns, feel free to reach out via:
Email: darjashirjajeva@gmail.com
Instagram: @crystalsbydarya

At Crystals by Darya, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
1. Information Collection
We collect information from you when you place an order, subscribe to our newsletter, or fill out a form. The information we collect includes your name, email address, mailing address, phone number, and payment information.

2. Information Use
The information we collect from you may be used in the following ways:

• To process transactions
• To send periodic emails
• To improve our website and customer service

3. Information Protection
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

4. Information Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Consent
By using our site, you consent to our privacy policy.

6. Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.